Whilst we are focused on the last years of a person’s life, it is important to remember that there is still a lot of living to do – even in the last 12 months.
How do we support people to have quality of life, and how can we forge meaningful connections with the people in our care – whether they are patients, residents, service users, or our own relatives and loved ones?
A meaningful connection is built through:
- Trust
- Empathy
- Open communication
We build trust with people when we are consistent – showing up when we say we will and giving them our full attention. We can all struggle to be fully present during busy times, but being present is one of the most important ways we can build trusting relationships.
Prepare for important conversations by minimising distractions and considering the environment where the conversation will take place.
If somebody tells you they are frightened of dying, you may think that reassuring them there is nothing to be frightened of is the kindest response. However, this may feel dismissive, especially when the person is opening up about something deeply important to them.
Instead, validate their feelings by asking open-ended questions. What is it that makes them frightened? What worries them most? By following up with thoughtful questions rather than platitudes, you can provide the space and opportunity for a meaningful conversation.
It can also be helpful to reflect on conversations afterwards. Ask yourself:
- What went well?
- What could have gone better?
- How did the conversation feel for you?
Meaningful activities, based on the interests and abilities of the individual, should form part of day-to-day life for everyone. Those nearing the end of life may particularly benefit from legacy activities, such as creating life stories, videos or scrapbooks for loved ones to treasure after they have died.
These activities can incorporate crafting, writing, reminiscence, and favourite interests or hobbies such as gardening.
Our communication, empathy and creativity can help build meaningful relationships, strengthen connections and enhance quality of life.
Remember to always make it meaningful.
At the Gold Standards Framework (GSF), we believe that high-quality end of life care is built on compassionate relationships, meaningful conversations and understanding what matters most to each individual.
Through GSF training and accreditation, health and social care teams are supported to develop the confidence, communication skills and proactive approaches needed to deliver truly person-centred care.
Find out more about how GSF can help your organisation improve quality of life, communication and end of life care experiences for the people you support.